Data Protection

Bdg games Privacy Policy — Your data, your rights

This page explains, in plain English, everything about the information you share while using bdg games — how it is collected, where it is stored, and who does or does not have access to it.

Last Updated: July 1, 2026
Version 2.4
Published in English
GDPR-Compliant Policy
256-bit SSL
Maximum Encryption
Never Sold
Never Shared with Third Parties
Your Control
Delete
No Tracking
No Third-Party Advertising

What we do — and don't do — with your information

At bdg games, privacy is not just a policy on paper — it is part of how we operate every day

Secure Data Storage

Your name, mobile number, and financial details are stored on encrypted servers. Even bdg games staff cannot directly access your full information.

Encrypted Storage
No Data Shared

Your personal data is never sold to advertisers or third parties. Information may only be shared with government authorities in limited cases where legally required.

Never Sold
Your Own Control

You can view, correct, or delete your data at any time. Deleting your account permanently removes all associated personal information.

Full Control
Cookie Transparency

Bdg games uses only essential cookies — for session management and security. No third-party tracking cookies are used.

Minimal Cookies
Prompt Breach Notification

In the event of a data breach, bdg games will directly notify all affected members within 72 hours and take appropriate remedial action.

72-Hour Notice
Regular Policy Reviews

This Privacy Policy is reviewed every 6 months. Members will be notified of any changes via email and Telegram.

Updated every 6 months
Section 01

What Information We Collect

Bdg games collects different types of information at different points. Below is a detailed breakdown of what information is collected and under what circumstances.

Identity Information
Name, date of birth, national ID number — collected only during KYC verification
Contact Information
Mobile number, email address — collected at registration
Financial Information
Mobile banking number — for withdrawals; the full number is not stored
Device Information
Device type, operating system, browser version — collected for security purposes
Network Information
IP address, connection type — used for fraud prevention
Gaming Data
Game history, bet amounts, win/loss records — used to improve your account experience
Important Note: bdg games never stores your full password or complete payment card/account number. Passwords are always stored as hashed values.
Section 02

How and Why Your Information Is Used

Bdg games uses your information only for specific, defined purposes. It is never used for anything beyond what is listed below.

Purpose of UseWhat Information We UseLegal Basis
Account Management & LoginMobile number, password hashContractual
Payment ProcessingMobile banking number (masked)Contractual
Age & Identity Verification (KYC)NID / Passport InformationLegal Obligations
Fraud & Scam PreventionIP, Device & Game HistoryLegitimate Interest
Customer Support ServicesMobile number, transaction historyContractual
Promotional Communications (subject to consent)Mobile number, email addressConsent

If you no longer wish to receive promotional SMS or notifications from bdg games, you can opt out at any time from your account settings.

Section 03

Data Storage & Security Practices

The security of your information is our top priority at bdg games. We have implemented the following technical and organizational measures:

  • AES-256 Encryption: All stored sensitive data is encrypted
  • TLS 1.3 Protocol: All data transmitted between your browser and our servers is secured
  • 2FA Authentication: Two-factor verification is mandatory for all staff access
  • Regular Penetration Testing: Audited by third-party security experts every 6 months
  • Restricted Access: Only authorized personnel can access specific data on a need-to-know basis
  • Audit Logs: All data access logs are retained

No system on the internet is 100% secure. However, bdg games is committed to protecting your information by following the highest industry-standard security practices.

Section 04

Who your information is shared with

Bdg games does not sell your information or share it with third parties for advertising purposes. However, certain information may be shared in the following limited circumstances:

  • Payment Provider: Mobile Pay, Nagad, Rocket — used solely to complete transactions, only essential information is shared
  • Game Software Providers: Pragmatic Play, Evolution Gaming — game session data only, no personal identity information
  • Legal Authorities: Relevant authorities of the Government of Bangladesh — in the case of a court order or lawful investigation
  • Fraud Prevention Agencies: Limited data shared for international fraud database verification
Important: All our third-party partners are contractually bound to uphold the same standard of privacy practices. They are directly accountable for any breach on their part.
Section 05

Cookie Policy

The bdg games website uses cookies. Cookies are small text files stored in your browser that help improve site functionality.

We use only the following types of cookies:

  • Essential Cookies: Maintaining login sessions, security tokens — the site cannot function without these
  • Functional Cookies: Remembering your language preference and game settings — for your convenience
  • Analytics Cookies: To understand which sections of the site are used most — fully anonymous data

Bdg games does not use any third-party advertising cookies or cross-site tracking cookies. Cookies can be disabled in your browser settings, though some features may not function as intended.

Section 06

Your Privacy Rights

As a bdg games member, you have the following rights over your own information:

Section 07

Children's Privacy Protection

Bdg games strictly does not collect any information from individuals under the age of 18. Our services are intended for adults only.

If any minor's account or personal information is found in our system, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using bdg games, please notify us immediately at support@bdggames.bet.

Section 08

Third-Party Services & Links

Third-party game software is integrated into the bdg games platform. These providers operate under their own privacy policies.

Data usage policy of our partner providers:

  • Game session data (game outcomes, bet amounts) is logged on providers' servers — this is required for RNG certification
  • These data providers are contractually prohibited from using the information for advertising purposes
  • Your name and contact details are never shared with game providers
Section 09

How Long We Retain Your Data

Different types of information are retained for different periods:

Data TypeRetention PeriodReason
Account Information (Active)For as long as your account remains activeService Delivery
Transaction Records5 years after account closureLegal Obligations
KYC Documents5 years after account closureRegulatory Requirement
Game History2 years after account closureDispute Resolution
Support Conversations3 years after last contactQuality Assurance
Login Logs90 DaysSecurity Monitoring

Once the retention period expires, data is permanently deleted or fully anonymized.

Section 10

Policy Update Process

Bdg games reserves the right to update this Privacy Policy. When changes are made:

  1. An announcement will be made on our Telegram channel at least 14 days before any changes take effect
  2. An SMS will be sent to your registered mobile number
  3. The "Last Updated" date at the top of the page will reflect the change
  4. For significant changes, separate consent will be obtained at the time of login
Tip: Visit this page once every 3 months to check for any updates.
Section 11

Privacy Contact

For any questions or requests regarding your information or this policy:

  • Email: privacy@bdggames.bet (privacy-specific requests)
  • General Support: support@bdggames.bet
  • Live Chat: Available 24/7 on the website

Requests to delete or correct data are typically processed within 30 days.

You have full control over your data

As a bdg games member, you may exercise these rights at any time

1
Right to Access Your Information

You may request a full list of all information stored in your account at any time. bdg games will provide it within 30 days.

2
Right to Data Correction

You may request corrections to inaccurate or outdated information. Contact Support and it will be done within 7 business days.

3
Right to Erasure

You may request deletion of your personal data upon account closure. Certain information may be retained for a defined period due to legal obligations.

4
Right to Object to Processing

You can opt out of marketing communications or object to specific uses of your data — through your account settings or by contacting support.

5
Right to Data Portability

You can receive the information we hold about you in a machine-readable format (CSV/JSON). Simply contact support to make a request.

6
Right to Object to Automated Decisions

If an automated decision (such as an account flag) is made against you, you may request a human review.

General questions about accounts and payments

Questions our members ask support most often

At bdg games, your account may be automatically locked for certain reasons — such as multiple failed password attempts, login attempts from an unusual location, or a security alert.

Quick resolution steps:
1. Wait 30 minutes first — a temporary lock will lift automatically
2. Use the "Forgot Password?" option on the login page to set a new password
3. If you don't receive the OTP or the issue persists — contact us via Live Chat

When to Contact Support Directly:
• If you don't recall locking it yourself (possible unauthorized access)
• Still won't open after multiple attempts
• If you see an "Account Suspended" message

Our support team verifies your identity and typically restores account access within 24 hours.

Deposits at bdg games are typically credited to your balance within 2 to 5 minutes. In some cases, it may take a little longer.

How long to wait:
• Mobile Pay / Nagad: up to 15 minutes
• Rocket: up to 20 minutes
• Bank Transfer: 2 to 6 hours

If it takes longer than expected, here's what to do:
1. Check your mobile banking app to confirm whether the amount was deducted
2. Note down your transaction ID or reference number
3. Send a screenshot via live chat or to support@bdggames.bet

If a deposit fails: If BDT is deducted but your balance isn't credited, bdg games typically investigates and resolves the issue within 2 hours. If the deduction is confirmed, a full refund will be issued.

Your Information Secured — Enjoy with complete peace of mind

At bdg games, we are committed to protecting your privacy. Register now and start gaming safely.

SSL Secured Data Is Never Sold Your Control 24/7 Support
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